Question 1

Are there appointments available?

Accepted Answer

Yes! We currently have appointments available depending on your preferred day.
If our available times don’t suit your schedule, we’re happy to add you to our waiting list. Please contact us to talk about your child and to check whether we are a good fit!

Question 2

Do I need a referral?

Accepted Answer

You do not need a referral to see us. Your doctor may refer you with a Medicare plan, which we can accept. Please check our 'rebates' page for more information.

Question 3

How long are sessions?

Accepted Answer

• Initial Appointments and Assessments usually take around 60-90 minutes. 
 • Therapy appointments usually take around 45 minutes.

Question 4

What happens if I need to cancel my appointment?

Accepted Answer

Please let us know at least 48 hours before your appointment if you would like to cancel. If you have to cancel within 48 hours, a cancellation fee may apply.

Please contact us to see our cancellation policy which includes when you or your child are unwell.

Question 5

How often is speech therapy?

Accepted Answer

We often recommend weekly or fortnightly therapy sessions. For some children we may recommend therapy more than once a week. We always decide a plan that works for you in your child's assessment session.

Question 6

Is there parking available?

Accepted Answer

We are located at 173 Wellington Street, Flemington VIC 3031

Parking can be found around the streets of this building including on Wellington street. We suggest coming early to your first appointment to familiarise yourself with the environment.

Question 7

Are telehealth (online) sessions available?

Accepted Answer

We can organise sessions online via video call or phone call. We generally recommend face to face sessions where possible. Sessions online are the SAME price as in clinic sessions.

If you are not in the area (international or interstate), please contact us to discuss options.

Question 8

Are home visits available?

Accepted Answer

We are a centre based service, but can arrange a home visit if we have availability, dependent on your location.

Please note that assessment sessions will ALWAYS be in clinic however we can organise therapy sessions in your home if available.

FREQUENTLY ASKED QUESTIONS